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Shipping & Returns

Shipping Terms & Agreements

Many of the products available on this website are delivered via a freight carrier (swing sets, playhouses, some playset add-ons). Playsets and other large items are shipped via Curbside Shipping. Delivery will be done by a tractor/trailer. The driver is only responsible for delivering the order to your curb. These types of deliveries require a delivery appointment to assist with the unloading of goods, along with inspecting and signing for the delivery. No delivery will be made unless an appointment is set.

When the shipment arrives near your location, you will be contacted by the carrier to arrange a delivery appointment. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Neither Plan-It-Play, nor its suppliers, are responsible for such fees.

The carrier will deliver as close to your property line (curbside) as is accessible to the vehicle. Most swing set deliveries will include liftgate services to assist with offloading the pallet from the truck. However, playhouses do not automatically include this service. The driver is under no obligation to assist with the unloading of the shipment; therefore, it is recommended that your have one or more assistants to help unload the delivery. While the total weight of such products may be very heavy, the product is divided into boxes that are more manageable by 1-2 people. In the case of deliveries without the liftgate service, you will be given a reasonable amount of time to complete the offloading of the shipment, typically 15-30 minutes.

Merchandise is shipped F.O.B. shipping point. It is very import that you thoroughly inspect the delivery and document ANY damage that you see on the bill of lading/delivery receipt that you sign. Failure to document such findings may result in delays or even the inability to resolve such claims. For faster replacements, please send bill noting damage to customer service.

Freight services are prepaid, and no additional charges should be presented to you at the time of delivery. However, you may request additional services of the carrier (two-man delivery, inside delivery, lift gate, or address change) once they contact you. These services may involve additional charges, and are not the responsibility of Plan-It-Play or its suppliers.

Plan-It-Play is not responsible for deliveries that are misdirected due to an invalid shipping address, including any fees incurred from misdirected deliveries. If a shipment cannot be delivered successfully as a result of invalid shipping address, or if no one is available to accept/sign for the delivery after an extended period of time, the carrier may need to return the shipment to our vendor. If this should occur, after a reasonable attempt has been made to make these arrangements with the recipient, a refund for the purchase will be provided, minus shipping fees.

While Plan-it-Play works closely with its carriers to assure timely shipment of your order, delivery times are NOT guaranteed, and various factors can impact the carrier's ability to deliver within the expected time frame. These factors include:

  • Your location in relation to our warehouse
  • The carrier
  • Holidays
  • Weather
  • Other unforseen events that may delay shipping time

Plan-it-Play's $99 swing set delivery offer is good for a standard delivery (no rush deliveries), and is available ONLY in the lower 48 states. Deliveries refused, including those due to late deliveries on the carrier's behalf will be refunded minus all incurred shipping costs, which may included, but is not limited to, shipping costs to and from the respective delivery address.

Important Note Regarding ALL Freight Shipments

The customer or person representing the customer must be at the delivery address to sign for the shipment. This is to verify the shipment was not damaged during transit and and the number of packages on the freight bill matches what was delivered. We have no re-course with the freight companies for damages not brought to the driver's attention and noted on the receiving ticket at the time of delivery. If absolutely necessary the customer can make prior arrangements with the freight company to leave the shipment at the delivery address without an inspection signature. Keep in mind, if the shipment arrives damaged, without your physical inspection at the time of delivery, any claim brought against Plan-it Play Inc. will be promptly denied.

Should you have any questions, please do not hesitate to call us toll free @ 866.346.7529 or send us an e-mail.

Return Policy

Any return must have proper authorization in advance. All returns subject to a restocking charge. Freight not included. All returns must be made withing 45 days of purchase date.

Should you have any questions, please do not hesitate to call us toll free @ 866.346.7529 or send us an e-mail.

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